OrcaPulse AI ("OrcaPulse," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Service").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Important Points
- We collect information needed to operate, support, secure, and improve OrcaPulse.
- We may use trusted service providers where necessary to support infrastructure and operations.
- Customer workflow, CRM, and AI-related data is handled within the scope of the Service and authorized integrations.
- A signed customer DPA will control over this Policy where required for Customer Personal Data processing.
1. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use the Service.
2. 1.1 Personal Data
Personally identifiable information that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service, including:
Identity Data: Name, username, or similar identifier.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account and payment card details (processed securely via third-party providers like Stripe).
Transaction Data: Details about payments to and from you.
3. 1.2 Usage Data and Cookies
We automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity like your name or contact information, but it may include device and usage information.
This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Service, and other technical information.
4. 1.3 Customer Workflow and Integration Data
When you use OrcaPulse to capture, qualify, route, or follow up with leads, we may process workflow-related data such as form submissions, contact records, lead source information, campaign content, message content, call or chat-related inputs, scheduling data, and CRM synchronization events.
If you connect third-party tools such as CRM systems, email providers, payment systems, social platforms, or other integrations, we may access and process the minimum information reasonably required to provide the integration and related service functionality.
5. How We Use Your Information
We use the information we collect or receive for various business purposes, including:
To facilitate account creation and logon process: If you choose to link your account with us to a third-party account such as your Google or Facebook account, we use the information you allowed us to collect from those third parties to facilitate account creation.
To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes.
To send administrative information to you: We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
To fulfill and manage your orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Service.
To protect our Services: We may use your information as part of our efforts to keep our Service safe and secure, for example for fraud monitoring and prevention.
6. 2.1 Legal Bases for Processing
Where required by applicable law, we process personal information on the basis of contract performance, legitimate interests, consent, legal obligation, and, in limited cases, protection of vital interests.
These legal bases may apply depending on the nature of the relationship, the Service feature being used, and the jurisdiction in which the data is collected or processed.
7. Definitions
For purposes of this Policy, "Personal Data" or "Personal Information" means information that identifies, relates to, describes, or can reasonably be linked to an individual or household under applicable law.
"Customer Data" means data submitted to OrcaPulse by or on behalf of customers, including lead data, contact records, message content, files, workflow data, and related business information processed through the Service.
"Service Data" means operational, telemetry, analytics, and usage information that OrcaPulse processes for system administration, billing, security, reliability, and product improvement.
"Processing" means any operation performed on Personal Data or Customer Data, including collection, storage, use, transfer, disclosure, analysis, deletion, or destruction.
8. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
9. 3.1 By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
10. 3.2 Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
11. 3.3 Business Transfers and Platform Operations
We may also disclose or transfer information in connection with a merger, acquisition, financing, asset sale, corporate reorganization, or similar business transaction, subject to applicable confidentiality and legal requirements.
Operationally, information may also be processed by authorized subprocessors, vendors, or infrastructure providers that help us run the platform, maintain backups, monitor performance, and support customer operations.
12. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
13. 4.1 Security Practices
Our safeguards may include access controls, encrypted transmission, secure infrastructure practices, logging, authentication controls, vendor oversight, and monitoring designed to support confidentiality, integrity, and availability.
We may update our security practices over time to reflect technical developments, platform growth, and changes in legal or operational requirements.
14. Breach Response
If we become aware of a security incident affecting Personal Data or Customer Data, we may investigate the incident, take appropriate containment and remediation steps, and provide notifications where required by law, contract, or operational necessity.
Our response may include technical investigation, mitigation, recovery actions, communication with affected customers, and coordination with service providers or authorities where appropriate.
15. Sub-Processors and Third-Party Tools
OrcaPulse may use third-party providers for hosting, infrastructure, payment processing, analytics, monitoring, communications, support, CRM integrations, and AI-related features. These providers may act as service providers, processors, or sub-processors depending on the context.
We seek to use providers that are contractually required to handle data consistently with their role, applicable law, and our obligations to customers.
16. Retention of Data
We retain personal information and customer data for as long as reasonably necessary to provide the Service, support customer accounts, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
After account termination or expiry, we may delete, anonymize, or securely retain certain data for backup, compliance, fraud prevention, audit, or legal purposes, subject to applicable law and our internal retention practices.
17. International Data Transfers
Your information may be stored or processed in countries other than your own, including the United States or other jurisdictions where our service providers operate.
Where required, we take steps designed to support lawful international transfers, which may include contractual protections, organizational safeguards, and other measures appropriate to the type of data and transfer involved.
18. Your Privacy Rights
Depending on your location, such as if you are a resident of the European Economic Area or California, you may have certain rights regarding your personal information, including:
The right to request access and obtain a copy of your personal information.
The right to request rectification or erasure of your personal information.
The right to restrict the processing of your personal information.
The right to data portability.
To exercise these rights, please contact us at support@orcapulse.ai.
19. Children's Privacy
OrcaPulse is not directed to children, and we do not knowingly collect personal information from individuals who are under the age required by applicable law to use the Service independently.
If we learn that we have collected personal information from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete that information.
20. Cookies and Tracking Technologies
OrcaPulse may use cookies and similar technologies for authentication, security, session management, analytics, product improvement, and user experience preferences. Some cookies may be essential to the operation of the Service, while others may be optional depending on jurisdiction and feature use.
You may be able to manage cookie preferences through your browser settings, consent tools, or device controls. Disabling certain technologies may affect some features or performance of the Service.
21. AI Features and Automated Processing
OrcaPulse includes AI-assisted features that may analyze inputs, help qualify leads, generate content, automate outreach, route conversations, or support workflow recommendations. These features operate within the context of the Service and customer-configured workflows.
Unless expressly authorized, OrcaPulse should not use customer-specific data to train shared general-purpose models for the benefit of unrelated customers. We may, however, use aggregated, de-identified, or anonymized operational information to improve reliability, safety, analytics, and product performance where permitted by law and contract.
If a workflow uses third-party AI providers or third-party integrations, data sent through those integrations may also be subject to the privacy terms of those providers.
22. Relationship to Other Agreements
By using our Services, you acknowledge and agree to the terms of this Policy. Our legal basis for processing may include contract performance, legitimate interests, consent, or legal obligations, as described in this Policy.
This Policy may operate together with our Terms of Service and any applicable Data Processing Agreement or customer agreement. If there is a conflict between this Policy and a signed DPA with respect to Customer Personal Data processed on behalf of a customer, the signed DPA will control to the extent of that conflict.
23. Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our Service, legal obligations, privacy practices, or operational requirements. When we do, we may revise the "Last updated" date and take any additional steps required by applicable law.
24. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
support@orcapulse.ai